If you’ve made a payment with Pay By Group and would like a refund, please contact our support team with detailed information about why you are requesting a refund and the requested refund amount.
Once we’ve received your message we will contact the merchant involved with your purchase right away to notify them of your request. Please note that all refunds are at the sole discretion of the merchant, but we will do everything we can to arrive at a satisfying resolution for everyone involved.
It is possible to expedite this process by contacting the merchant directly to request your refund. Merchants can issue refunds without Pay By Group’s involvement, while we must receive merchant approval to do so.
If your request is approved, we will contact you to let you know the refund has been initiated. Generally, it takes between five and ten business days for refunds to fully process. Please note that it may take your bank even longer than that to update your credit card statement with the refund, but if you contact them directly they should be able to confirm it has occurred.