If you are a group organizer and the payment deadline for your Pay By Group has passed, there will be a notification to that effect at the top of your dashboard. It will read “This offer has expired. Your group didn't make the necessary payments in time” and include a link to request an extension from the merchant. The merchant must grant an extension and update your group in order for you to be able to submit any further payments for the purchase.
Any time you fail to make a payment by the merchant’s required date, it may then be impossible to complete your purchase. If you fail to make an on-time payment for a purchase with installment payments, your past payments will be subject to the merchant’s cancellation and refund policy.
If the deadline can be extended, your Pay By Group will be edited to reflect the new payment due date and contributors will once again be able to join in. Please do everything you can to ensure your group completes before the new deadline passes.
On the other hand, you may see a notification that reads, “The invite deadline expired. Extend it to let more people contribute,” and that includes a link to contact us to request an extension. In these cases, the urgency deadline can often be extended to grant your group more time. This will only be shown if the merchant or you requested to set an urgency deadline that does not extend automatically.
Click the link to request to extend the deadline, and your email client will open with a new message to our support team. Simply send us a message with your desired completion date and we’ll work with you and the merchant to extend it if at all possible.