Sometimes credit cards fail to authorize for a group member’s share of the purchase. This generally happens because either:
- The card information was entered incorrectly
- The card issuer (your bank) has blocked the authorization, possibly out of concern for fraudulent activity
- There are insufficient funds in the account to cover the charge
Note: If you are a group organizer and need to resolve card failures for your overall group (i.e. the failure of one or more group members' cards other than your own to authorize), please see this article.
If your card failed, we'll send you an email with the subject line “Action required - problems with your payment” to let you know. This email will include instructions on resolving the issue and a link back to the group dashboard. Please do everything you can to rectify the card issue quickly, as the organizer may choose to remove you from the group and continue without you if it takes too long for you to sort things out.
When you navigate to the dashboard you’ll see a notification near the top that says “Your payment failed. Please update your payment method or risk losing your spot.”
There will also be a link in that notification to update your payment method. Click the link and the commit window will open, just like when you first joined the group.
By default the “Add new payment method” option will be selected in this window after your card has failed to authorize. So if you want to try a new card or re-enter the original card’s information, just enter the card’s details and click the “I’m in” button and we’ll attempt to authorize that card.
If you want to try the same card (i.e. the one that initially failed to authorize) again, because for example you added funds to the account or notified your bank that the charge is legitimate, re-select that card from the dropdown and then click the “I’m in” button. We’ll attempt to authorize the card for your share immediately and let you know if it succeeds or not.
If you used Pay By Group before and have a previously-saved card on file, you can select it from the drop-down selector in lieu of the above options and click the “I’m in” button to use that card instead.
If your card does not authorize successfully, you’ll still see the card failure error message across the top of your dashboard and you should use a different card or contact your bank to ensure they are not blocking the charge and that you have sufficient funds available to cover it. If your card does authorize successfully, you’ll see a green success notification on your dashboard instead, and we’ll send you an email confirming that you’ve successfully rejoined the group.